Since 2004, Ms. Burns has worked for a financial services company and held several database administration, client relations, and marketing positions.
Ms. Burns primarily facilitates software enhancements and support. With a focus on the user experience, many of these enhancements are recommendations from the company's law firm clients and employees. In addition, Ms. Burns is the Salesforce administrator, customizing the application to meet the organization's needs and helping to increase company-wide efficiency.
Before her current role, Ms. Burns worked in the software and training industries.